FAQs

How can I contact you?

You can contact us by sending an email to neucura.info@gmail.com. We strive to respond to all inquiries within 24 hours.

How do you ship the products?

We ship our products using reliable shipping carriers such as USPS, FedEx, and DHL. The shipping method may vary depending on your location and the product you have ordered. Once your order is shipped, you will receive a tracking number to track the progress of your delivery.

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you would like to initiate a return, please contact us at neucura.info@gmail.com.

Please note that certain items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please reach out to us.

If your item is defective, damaged, or you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Do you offer exchanges?

Yes, we do offer exchanges. If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item once the return is accepted.

What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at neucura.info@gmail.com